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Mountain Gear Information Returns & Exchanges Special Orders International Shipping Instructions Help Contact Us Gift Certificates & Gift Orders Privacy Information Encryption Infomation Back Orders Shipping Information Welcome to Mountain Gear's online store. Inside you'll see features that will make shopping easier and give you the tools you need to make better choices about what gear is right for you. We’ve also added order tracking so you will know what the status of your order is, and we’re increasing our selection of gear. Offering you more choices and giving you more information are two of the obvious aspects of our site. What you may not notice right away is the community that is Mountain Gear. As a company, we are collectively a group of people that love selling the best gear to be found. We are skiers, climbers, paddlers, cyclists, hikers, world travelers, runners- you name it - we are people who are passionate about playing in the outdoors. As Mountain Gear has grown from a single store to a company that has customers around the world, it seemed only natural then that we offer more than a place to buy, but a place to be as well. Join us - you'll find opinions, advice, gear, travel and images all bound up in our shared passion for the outdoors. Your adventure starts here.
Satisfaction Guaranteed On Every Purchase We guarantee every product we sell. If one of our products does not meet your expectations during its useful life, we promise to repair it, replace it or give you a refund. Items may be returned for a full product refund if new and in original packaging. We suggest you ship your return package via UPS and insure it. All return costs are the purchaser's responsibility. Mountain Gear will pay for ground shipping fees on outbound exchanges. If you ever have a question on anything you bought from us, please let us know. If you’re not happy, we’re not happy. Best Prices Guarantee If you find a lower price on the same item in stock at any authorized US dealer, we will gladly match the price up to 14 days after your purchase. Shipping Information
Back Orders Most orders ship within 1 business day. However, there are times that certain products are not available. If we have not shipped your back order within 30 days, we will notify you prior to shipping. Mountain Gear will pay the ground freight on back orders when more than one item is ordered. Special Orders Mountain Gear will place special orders with our vendors from time to time. Although we can not promise delivery dates or availability of an item, we are very skilled in obtaining specific items. Simply E-mail us with as much information as possible, and we'll get back to you. International Shipping Instructions Including Canada, APO, FPO, & US Territories. you may order from the website or you may either telephone (509) 340-1165, fax (509) 325-3030, or e-mail your order to: sales@mgear.com Be sure to include a telephone number and/or an e-mail address with your order so that we may contact you if necessary. Payments may be made by credit card, bank to bank wire transfer, money orders and certified checks drawn on US Funds, or personal checks (Canada, APO, FPO, US Territories only). When placing your first order with Mountain Gear, we may require payment by wire transfer. All freight charges, taxes and duties are the responsibility of the purchaser. We ship via an International Air Carrier appropriate for your country (except all APO and FPO which ship via US Postal Service). If you specify postal delivery Mountain Gear will not be responsible for lost or damaged packages. A complete address must accompany each order as Mountain Gear will not refund freight charges on undeliverable packages that are returned to us. Back Orders: All International orders with any back ordered items will be held until complete to avoid unnecessary freight charges to the customer. If an item is no longer available it will be canceled from your order and you will be notified. International Shipping Rates: Certain countries may have higher rates than those listed below. If this is the case with your order, we will contact you. Should you require other shipping arrangements, please contact Mountain Gear by telephone, fax, or email.
Gift Certificates & Gift Orders Available from $10 to $500, gift certificates are perfect for the hard-to-please. They can be sent directly to the recipient and are redeemable by phone. Simply call us at 800.829.2009 and order by phone. We’ll send them a catalog and attractive gift certificate. You can also order an item for someone else and have it shipped directly to them. Just fill in their address in the “ship to” section and we’ll do the rest. HELP If you can't find what you're looking for, don't know how to order from mgear.com, don't have your password, or have any other questions, please email us at info@mgear.com. We are here to help and love to hear your feedback. Mountain Gear's Privacy Statement We do not sell, lease, or rent your email address, without your permission. We gather your E-mail address only when you offer it to us, and use it only when we need to contact you regarding your order. We track information such as how long you, the anonymous user, have been on our site. We do so only to improve mGear.com, and your experience with Mountain Gear. As a Mountain Gear customer you may receive our printed catalog from time to time. With your supplied postal address we may share your name and address with other companies that have similar product offerings. If you would like to be removed from any of our mailing lists, simply E-mail, call, fax, or write us with your request. Encryption Features of MountainGear.com
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| Contact Us 800.829.2009 • Mountain Gear, 6021 E. Mansfield, Spokane Valley, WA 99212 |
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