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Mountain Gear Information


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Welcome to the Mountain Gear online store. Inside you'll see features that make shopping easier and give you the tools you need to make better choices about which gear is right for you. You can use order tracking to find out the status of your order.


Offering you more choices and giving you more information are two of the obvious aspects of our site. What you may not notice right away is the community that is Mountain Gear. As a company, we are collectively a group of people who love selling the best gear to be found. We are skiers, climbers, paddlers, cyclists, hikers, world travelers, runners - you name it - we are people who are passionate about playing in the outdoors. As Mountain Gear has grown from a single store to a company with a community of customers around the world, it seemed only natural that we offer more than a place to buy, but a place to be as well. Join us - you'll find opinions, advice, gear, travel and images all bound up in our shared passion for the outdoors. Your adventure starts here.


Contact Us


Physical Address:

6021 E Mansfield

Spokane Valley WA 99212


Customer Service:


Get instant answers M-F from 7am to 5pm PST by using Mountain Gear Live Help. Just click on the red icon at the top right of your screen.

  • Place an order: 800.829.2009 - M-F from 7am to 5pm PST

  • Phone number: 509.340.1165 - M-F from 7am to 5pm PST

  • International: 509.340.1165

  • Fax: 509.340.1170

  • Email:

  • Problems with the web site:


Best Prices Guarantee


If you find a lower price on the same item in stock at any authorized US dealer, we will gladly match the price up to 14 days after your purchase.


Returns & Exchanges: Mountain Gear’s Commitment to You


Great gear is essential to a great adventure. If a product does not perform as expected within one year of the original purchase, we promise to repair it, replace it, issue you a store credit, or give you a refund. Our guarantee does not cover normal wear and tear or damage caused by accident or improper use. Electronic devices must be returned within 90 days of original purchase.


How It Works


Returning or exchanging brand new gear:


You may return a new item for a refund of the product purchase price if it is unworn, has all of the original packaging, instruction manuals, hang tags and labels, and if you made the original purchase less than 12 months ago. Please fill out the return form on the back of your invoice.


Because stock availability changes daily, you may want to place a new order for the item you want in exchange right away. If you choose not to place a new order immediately, we will refund your money to the original form of payment. For domestic exchanges, you pay the shipping to us and we pay the shipping back to you. International customers will be responsible for all shipping charges.


Electronics: For a refund, electronic devices must be returned within 90 days of purchase with the original factory carton and packaging, all inserts, manuals, accessories, and the blank warranty registration card. Software and Videos: For a refund these products must be returned unopened.


Food Products: We do not accept returns on food products.


Returning used gear:


Used items include items without tags and labels or original packaging materials, or items which have been washed or worn*. If you bought the items less than 12 months ago, you may return them for a 90 day store credit. Please fill out the return form on the back of your invoice and let us know why you are returning the product. In store credit will be issued within seven to 10 days of professional evaluation.


Used items must be cleaned before returning, dirty items will result in a $10.00 cleaning fee deducted from the credit amount.


Non-returnable used items: Used weight-bearing climbing equipment (including, but not limited to: uncoiled ropes, products without original tags and warnings, soiled equipment).


Items returned for Warranty evaluation: If you feel you have a manufacturer’s warranty issue, contact us at 800.829.2009 and we will help you with the process.


When we make a mistake:


If we sent you an item in error, please call us at 800.829.2009 (M-F from 7am to 5pm PST) and we’ll straighten things out.


Things to remember:

  • Keep a copy of your invoice for your own records

  • Send your package via a trackable shipping method (UPS, FedEx, USPS with Delivery Confirmation)

  • Insure your package to protect against shipping damage claims

  • Keep the shipping receipt for your return, including the tracking #

  • Footwear (and other items packaged in boxes) must be wrapped so no labels are put directly on the cardboard


Shipping Rates


Purchase Amount Economy UPS Std. Shipping Fast Ship (2nd Day Air) Rush (Next Day Air)
.01 - $59.00
$59.01 - $120.00
$120.01 - $200.00


Back Orders


Most orders ship within 1 business day. However, there are times that certain products are not available. Back Ordered items are not charged to your credit card until they ship from our warehouse, though orders paid by check are paid in full. If we have not shipped your back order within 30 days, we will notify you prior to shipping. Mountain Gear will pay the ground freight on back orders when more than one item is ordered.


Special Orders


Mountain Gear will place special orders with our vendors from time to time. Although we can not promise delivery dates or availability of an item, we are very skilled in obtaining specific items. Simply email us with as much information as possible, and we'll get back to you.


International Shipping Instructions


Including Canada, APO, FPO, & US Territories. You may order by telephone 509.340.1165. When placing your first order with Mountain Gear, we may require payment by wire transfer. Established International customers can make payments by credit card. All freight charges, taxes and duties are the responsibility of the purchaser. We ship via an International Air Carrier appropriate for your country (except all APO and FPO which ship via US Postal Service). If you specify postal delivery Mountain Gear will not be responsible for lost or damaged packages. A complete address must accompany each order as Mountain Gear will not refund freight charges on undeliverable packages that are returned to us.


International Shipping Rates: Certain countries may have higher rates than those listed below. If this is the case with your order, we will contact you. Should you require other shipping arrangements, please contact Mountain Gear by telephone, fax, or email.


International Shipping Rates


Purchase Total International Shipping
.01 - $48.99
$49.00 - $100.00
$100.01 - $200.00
$200.01 - $300.00
$300.01 - $400.00
$400.01 - $500.00
$500.01 - $700.00
12% of Order


Gift Certificates & Gift Orders


Online Gift Certificate can be ordered in any amount starting at $25.00 Learn more.




If you can't find what you're looking for, don't know how to order from, don't have your password, or have any other questions, please email us at You can also get instant answers during business hours (M-F from 7am to 5pm PST) by using Mountain Gear Live Help. Just click on the red icon at the top right of your screen. We are here to help, and we love to hear your feedback.




Mountain Gear Privacy Statement


We will never sell, lease, rent or give your email address to anyone without your permission.


Mountain Gear, Inc. understands your concern about how personal information is gathered and used. We present this policy so you can be assured that your personal information is treated in a responsible and safe manner.


Please contact us at any time if you have additional questions.


We track information such as how long you, the anonymous user, have been on our site. We do so only to improve and your experience with Mountain Gear.


As a Mountain Gear customer you may receive our printed catalog from time to time. With your supplied postal address, we may share your name and address with other companies that have similar product offerings.


Mountain Gear will send you special offers and information that may be of interest to you when you opt in to our email service. At any time, you can "opt out" of receiving offers and messages. To review or update your personal information, to opt out of receiving future messages, or if you have any questions or concerns regarding Mountain Gear or, please email, call, fax or write us with your request.


Children under 13 - personal information


The Mountain Gear website is not targeted at children, nor does Mountain Gear knowingly collect information from individuals under the age of 13. If we determine that we have unintentionally collected personal information from an individual under the age of 13, we will delete it from our database and will not use or share the information.




Encryption Features of


Mountain Gear takes advantage of the Secure Sockets Layer (SSL) technology to transmit sensitive data. The Secure Sockets Layer is the industry standard encryption method for safely transferring important data over the internet.




Mountain Gear will add a cookie to your shopping path on Your identity is kept anonymous. Tracking this information allows us to improve the website and your customer experience.


Customer Product Reviews


We encourage customers to write product reviews for products they have purchased. Your review lets you give your opinion on the performance and quality of our products, and it helps other shoppers like you decide if a particular product is the best choice for them. All customer reviews are approved for content before being posted. Product reviews may be posted on Mountain Gear as well as on, a network site that shares reviews with the shopping community. Buzzillions and other 3rd party sites have their own privacy policies - please visit their sites to read their privacy policy.


Subscriptions to Magazines


Mountain Gear provides opportunities to subscribe to select publications. The information submitted will be given only to Mountain Gear and to the publisher of the purchased magazine subscription. Mountain Gear cannot be held responsible for the privacy policy of the publisher(s).